Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

It must be in the same condition as when you received it.
It should be unworn or unused, with tags still attached.
It must be in its original packaging.
You'll need to provide the receipt or proof of purchase.
Initiating a Return

To start a return, please contact us at cyclegears.net@gmail.com. We will provide you with further instructions on how to proceed. Please note that returns should be sent to the following address:

272 Lai King Hill Road, Room 4, 19/F, Block A, Lai Chi Kok Bay Garden, Lai Chi Kok, Kowloon, Hong Kong SAR

Please ensure that you contact us and obtain a return shipping label before sending the item back. Items sent to us without prior return authorization will not be accepted.

Return Shipping Costs

Please note that return shipping costs are the responsibility of the customer unless otherwise specified. If the return is due to a defective or incorrect item, we will cover the return shipping costs. However, for general returns or exchanges, the customer is responsible for the return shipping fees.

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

For any further questions regarding the return process, you can always reach out to us at cyclegears.net@gmail.com

Transaction Fee

Please note that if a refund request is made after 7 days of purchase, a transaction fee of 6% will be deducted from the total refund amount.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will assess the issue and take appropriate measures to rectify it.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases
If you have any questions or concerns about the return eligibility of a specific item, please get in touch with us.

Please note that sale items and gift cards are non-returnable and non-refundable.

Exchanges

If you wish to exchange an item, the fastest way to ensure you get the desired product is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must meet the same eligibility criteria mentioned above.

Refunds

We will notify you once we've received and inspected your return. We will inform you about the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at cyclegears.net@gmail.com.